Alpha Metrics GmbH

Shipping charges are computed and presented to the Buyer prior to Order confirmation. The final delivery price is determined by the destination address, the specific dimensions, weight, and quantity of the items, as well as the shipping method selected for the transaction. In cases where complimentary shipping is provided for specific items or entire Orders, this will be explicitly noted before the checkout process is finalized. Any supplementary charges, such as those for specialized shipping services or delivery to isolated locations, will be disclosed to the Buyer before the Order is officially confirmed.

Orders undergo preparation and dispatch only after payment verification and Order acceptance have been completed. Shipments are routed to the address supplied by the Buyer during the Order placement. It is the Buyer's obligation to guarantee that all shipping details are both comprehensive and correct. Items are transported either by the Seller directly or via third-party logistics partners chosen by the Seller. Projected delivery windows are shown before Order confirmation but are subject to fluctuation based on the destination, carrier schedules, public holidays, relevant customs formalities, and factors beyond the Seller's reasonable control. Liability for loss or damage to the goods transfers to the Buyer at the moment the Buyer—or a third party nominated by the Buyer, excluding the carrier—takes physical possession of the items. Should the package appear visibly damaged upon arrival, the Buyer is advised to reject the shipment if feasible, or immediately notify both the carrier and the Seller of the damage, providing photographic evidence and relevant delivery paperwork. In the event that delivery fails due to inaccurate Buyer details, the Buyer's unavailability, unjustified refusal of the shipment, or failure to retrieve the package within the carrier's stipulated timeframe, the Seller reserves the right—where permitted by law—to invoice the Buyer for any resulting extra shipping, storage, or return expenses.

All prices are displayed inclusive or exclusive of applicable taxes according to the information shown on the Platform at the time of purchase. Any VAT, sales tax, import duties, customs fees, or other taxes applicable to the Order will be calculated and displayed where required before the Buyer confirms the Order. For deliveries within the European Union, VAT is applied in accordance with applicable EU and national tax rules. For deliveries outside the European Union, the Buyer may be responsible for any customs duties, import taxes, clearance fees, or other charges required by the destination country, unless otherwise stated on the Platform. The Seller is not responsible for delays or additional costs caused by customs procedures, tax checks, or import restrictions in the Buyer’s country.

The Seller undertakes to process Buyer information only for the purposes necessary to manage Orders, delivery, customer service, returns, refunds, legal obligations, and the performance of the sales contract. Personal data may be shared only with service providers involved in the processing of the Order, such as payment providers, delivery carriers, customer service providers, and marketplace operators, where necessary and in accordance with applicable data protection laws. The Seller takes reasonable technical and organisational measures to protect Buyer information against unauthorised access, loss, misuse, alteration, or disclosure. Buyer information is kept confidential and is not sold to third parties. Buyers may exercise their rights regarding their personal data in accordance with applicable data protection laws, including the right of access, rectification, deletion, restriction of processing, and objection, where applicable.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: Alpha Metrics GmbH Legal form: GmbH Registry code: HRB 34378 VAT number: DE457180590 Alpha Metrics GmbH acts as an independent professional seller on the Platform. The Seller is responsible for the sale of its Products, the processing of Orders, customer service relating to its Products, returns, refunds, and the application of the Seller’s General Terms and Conditions of Sale. For any question regarding an Order, delivery, return, refund, warranty claim, or Product information, the Buyer should contact the Seller through the Platform’s messaging or customer service tools, unless another contact method is specifically provided on the Platform. The Seller undertakes to provide accurate information about its Products, prices, delivery conditions, taxes, return conditions, and legal guarantees, in accordance with applicable consumer protection and e-commerce laws.