symplion GmbH

Shipping costs are calculated and displayed to the Buyer before the Order is confirmed. The applicable delivery fees depend on the delivery address, the type, dimensions, weight, and quantity of the Products ordered, as well as the delivery method available for the relevant Order. Where free delivery applies to a Product or an Order, this information will be clearly indicated before the Buyer completes the purchase. Any additional charges, including costs related to special delivery services, oversized Products, or deliveries to remote areas, will be communicated to the Buyer before the final confirmation of the Order.

Orders are prepared and dispatched once payment has been confirmed and the Order has been accepted by the Seller. Delivery is made to the address provided by the Buyer when placing the Order. The Buyer is responsible for ensuring that all delivery information provided is complete, accurate, and up to date. Products may be delivered by the Seller directly or by third-party carriers appointed by the Seller. Estimated delivery times are indicated before the Order is confirmed and may vary depending on the delivery destination, carrier availability, public holidays, customs procedures where applicable, and any circumstances beyond the Seller’s reasonable control. The risk of loss or damage to the Products transfers to the Buyer when the Buyer, or a third party designated by the Buyer other than the carrier, takes physical possession of the Products. If the package is visibly damaged at the time of delivery, the Buyer should, where possible, refuse acceptance of the delivery or notify the carrier and the Seller without undue delay, providing photographs and any relevant delivery documents. If delivery cannot be completed due to incorrect or incomplete information provided by the Buyer, the Buyer’s absence, unjustified refusal of delivery, or failure to collect the parcel within the period specified by the carrier, the Seller may charge the Buyer for any additional delivery, storage, or return costs, to the extent permitted under applicable law.

All prices are displayed inclusive or exclusive of applicable taxes, in accordance with the information provided on the Platform at the time of purchase. Any VAT, sales tax, import duties, customs fees, or other taxes applicable to the Order will be calculated and displayed before the Buyer confirms the Order, where required by applicable law. For deliveries within the European Union, VAT is applied in accordance with applicable EU and national tax regulations. For deliveries outside the European Union, the Buyer may be responsible for any customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country, unless otherwise indicated on the Platform. The Seller shall not be liable for delays or additional costs resulting from customs procedures, tax inspections, import restrictions, or actions taken by authorities in the Buyer’s country.

The Seller processes Buyer information only for purposes necessary for the management of Orders, delivery, customer service, returns, refunds, compliance with legal obligations, and the performance of the sales contract. Personal data may be shared with third-party service providers involved in the processing and fulfilment of Orders, including payment service providers, delivery carriers, customer service providers, and marketplace operators, where such disclosure is necessary and carried out in accordance with applicable data protection laws. The Seller implements appropriate technical and organisational measures to protect Buyer information against unauthorised access, loss, misuse, alteration, or disclosure. Buyer information is treated as confidential and is not sold or disclosed to third parties for commercial purposes. Buyers may exercise their rights regarding their personal data in accordance with applicable data protection laws, including, where applicable, the rights of access, rectification, erasure, restriction of processing, and objection.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: symplion GmbH Legal form:An der Billwiese 16, 61440 Oberursel (Taunus) Registry code: HRB 13737 VAT number: DE 815669402 symplion GmbH acts as an independent professional seller on the Platform. The Seller is responsible for the sale of its Products, the processing and fulfilment of Orders, customer service related to its Products, returns, refunds, and the application of its General Terms and Conditions of Sale. For any inquiries regarding an Order, delivery, return, refund, warranty claim, or Product information, the Buyer should contact the Seller through the Platform’s messaging system or customer service tools, unless another contact method is specifically provided on the Platform. The Seller undertakes to provide accurate and up-to-date information regarding its Products, prices, delivery terms, applicable taxes, return conditions, and legal guarantees, in compliance with applicable consumer protection and e-commerce laws.