RRA SHOPELLA ONLINE S.R.L.

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected delivery method. The exact amount is displayed before order confirmation and includes VAT where applicable. Free shipping may apply for orders exceeding a certain value, as indicated on the platform during promotional periods.

Orders are processed within 1–2 business days after confirmation. Estimated delivery times range from 1 to 7 business days depending on the destination (urban, rural, or other EU countries). These timeframes are indicative and may be extended during peak seasons or due to carrier delays. Buyers will be notified of any significant changes. If delivery exceeds 14 business days from the estimated date, the buyer may request order cancellation and full refund.

All displayed prices include VAT at the applicable legal rate. Taxes are calculated and shown separately on the invoice. No additional hidden taxes apply. Any changes in tax rates will be reflected in product prices accordingly.

All transactions are encrypted using secure protocols. Your personal and payment data are processed in compliance with GDPR regulations and are never shared with third parties except for order fulfillment purposes. We implement strict security measures to protect your information against unauthorized access.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

RRA SHOPELLA ONLINE S.R.L. is registered for VAT purposes under RO52781087. All prices displayed on the platform include the applicable VAT at the legal rate in Romania. The VAT amount is detailed on the invoice issued for each order. In accordance with Romanian fiscal regulations, we issue electronic invoices for all transactions. Any changes in the VAT rate will be automatically reflected in the selling prices. For cross-border deliveries, applicable VAT and customs duties may apply according to the destination country's regulations, and these are the responsibility of the Buyer unless otherwise specified.