ASTRA TRADE PRIME S.R.L.

Free delivery is available for mainland France, unless otherwise stated on the product page. Any applicable shipping fees will be clearly displayed to the customer before order confirmation. Shipping fees may vary depending on the product weight, volume, delivery method and delivery address.

Orders are prepared and shipped within 1 to 2 business days after payment confirmation. The estimated delivery time is generally 3 to 7 business days for mainland France. Deliveries are carried out by our partner carriers. A tracking number will be provided whenever available. The order will be delivered to the address provided by the customer at the time of purchase. In case of damaged, missing or delayed parcels, the customer should contact us through the ManoMano messaging system so that we can provide a suitable solution as soon as possible.

All prices displayed on ManoMano are in euros and include applicable taxes, unless otherwise stated. The seller complies with applicable tax regulations and invoicing obligations in accordance with European Union and local tax rules. Any applicable VAT, taxes or fees are included in the price or clearly indicated to the customer before order confirmation. For business customers, the applicable tax treatment may depend on the customer's status, billing address and applicable regulations. Invoices can be provided to customers upon request, in accordance with applicable legal requirements.

We are committed to protecting customers' personal data and confidential information. Customer information is used only for order processing, delivery, customer service, returns management and legal or tax obligations. Personal data may be shared only with necessary service providers, such as carriers, payment providers, ManoMano or competent authorities when required by law. We do not sell or misuse customer personal data. All customer information is handled in accordance with applicable data protection laws, including the GDPR. Customers may contact us through the ManoMano messaging system for any request related to their personal data or order information.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: ASTRA TRADE PRIME S.R.L. Registered office: Oraş Popeşti Leordeni, Jud. Ilfov, Strada Oituz, Nr. 18, CAMERA 2, Etaj 3, Ap. 17