ASTRANOVA Shop

Shipping fees are calculated based on product weight, size, and delivery destination. For deliveries within mainland France: - Small parcels (0–2 kg): €6.99 - Medium parcels (2–5 kg): €9.99 - Large parcels (5–10 kg): €14.99 - Extra large parcels (10–20 kg): €19.99 - Heavy items (20–30 kg): €29.99 For other European Union countries, shipping costs are calculated at checkout depending on destination and parcel characteristics.

All orders are processed within 1–2 business days after payment confirmation. Delivery time: - France: 2–5 business days - Other EU countries: 3–5 business days Orders are shipped from our European warehouse. Customers will receive a tracking number once the order has been dispatched. In case of delays due to logistics or unforeseen circumstances, customers will be informed promptly. Please ensure that the delivery address provided is accurate. We are not responsible for delays or losses caused by incorrect shipping information.

ASTRANOVA SARL is a company registered in France and subject to French tax regulations. VAT number: FR95995160405 All prices displayed on the platform include applicable VAT in accordance with European Union regulations. The company operates under the "Régime simplifié d'imposition" for VAT and corporate tax (Impôt sur les sociétés). Customers will receive invoices compliant with EU VAT requirements upon request.

We are committed to protecting our customers' personal data. All personal information collected during the ordering process is used solely for order processing and customer service purposes. We do not share, sell, or disclose customer data to third parties without consent, except as required by law. Our systems comply with GDPR (General Data Protection Regulation) to ensure data security and confidentiality.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Company name: ASTRANOVA SARL Legal form: SARL (Société à Responsabilité Limitée) Registration number (RCS): 995 160 405 R.C.S. Paris VAT number: FR95995160405 Registered office: Bureau 1449 37 Passage du Ponceau 75002 Paris France Main activity: Distribution of general goods and import-export of non-regulated products. Company director: Meihao Cai Contact Email: Tundra9Vector@outlook.com