PROXIMA Shop

Shipping fees are calculated based on product weight, size, and delivery destination. For deliveries within France: - 0–2 kg: €6.99 - 2–5 kg: €9.99 - 5–10 kg: €14.99 - 10–20 kg: €19.99 - 20–30 kg: €29.99 For other European Union countries, shipping costs are calculated at checkout depending on destination and carrier.

Orders are processed within 1–3 business days after payment confirmation. Estimated delivery times: - France: 3–5 business days - European Union: 5–10 business days Orders are shipped from EU-based warehouses or international logistics partners. Tracking information will be provided once the order is dispatched. Delivery delays may occur due to logistics providers, customs clearance, or force majeure events.

The company PROXIMA GROUP SARL is registered in France and complies with all applicable tax regulations. Intracommunity VAT number: FR44995144771 The company operates under the French tax regime “Régime Réel Simplifié” for VAT and corporate tax. VAT is applied in accordance with European Union regulations depending on the destination country (OSS scheme when applicable). All prices displayed comply with EU VAT rules and may include VAT depending on customer location.

We are committed to ensuring the security and confidentiality of customer data. All personal data is processed in compliance with the General Data Protection Regulation (GDPR). Customer information is used exclusively for order processing, delivery, and customer support. We do not share personal data with third parties except when necessary for payment processing and logistics services. All transactions are secured using industry-standard encryption technologies.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Company name: PROXIMA GROUP SARL Legal form: Société à responsabilité limitée (Single-member limited liability company) SIRET: 99514477100012 RCS: 995 144 771 R.C.S. Paris EUID: FR7501.995144771 Intracommunity VAT number: FR44995144771 Registered office: Bureau 1443, 37 passage du Ponceau, 75002 Paris, France Main activity: Distance selling of non-regulated products and import-export of non-regulated goods. Activity code (APE): 4791A – Vente à distance sur catalogue général Date of incorporation: 17/12/2025 Business start date: 12/12/2025 Share capital: 100 EUR Managing Director: Li Yingxin Business model: The company operates in cross-border e-commerce, sourcing products from international suppliers and distributing them through online marketplaces across the European Union.