PLANIKA

Free Delivery for products over 150€ on the territory of the European Union, excl. Fanola fuels and spare parts.

SHIPPING POLICY The Seller carries out the Delivery on the territory of the European Union. The Seller shall deliver the Products constituting the subject of the Contract without defects. The Seller shall publish on the Shop Website information on the number of Working Days needed to execute the Delivery and fulfil the order. The deadline for the Delivery and execution of the order specified on the Shop Website shall be calculated in the Working Days in accordance with Article 4.2. Ordered Product(s) shall be delivered to the Customer through the Supplier, to the address indicated on the order form. On the day of Products dispatch to the Customer the Seller shall confirm the shipment by e-mail to the Customer. The Customer shall examine the delivered Product(s) in the customary time and manner for shipments of that type in the presence of the Supplier’s employee. In the event of discovery of shortage or damage relating to the shipment, the Customer shall be entitled to demand from the Supplier’s employee to draw up a relevant report. The Seller shall, in accordance with the Customer’s wish, attach to the shipment being the subject of Delivery a receipt or VAT invoice covering the delivered Product(s). In order to receive a VAT invoice, the Customer should declare at the time of purchase that he acquires the Product as an Entrepreneur (taxpayer). The above declaration is submitted by marking the appropriate field in the order form, before sending the order to the Seller. In the event of absence of the Customer at the address specified by the Customer upon placing the order as the address of the Delivery, the Supplier’s employee shall leave an advice note or shall attempt to contact the Customer by phone to agree a time when the Customer will be present. If the ordered Product(s) is/are returned to the Online Shop by the Supplier, the Seller shall contact the Customer by e-mail or phone to agree the time and cost of the re-Delivery.

ARTICLE 3 – ORDERS Information included in the Shop Website shall not constitute the Seller’s offer within the meaning of the Civil Code, and only an invitation for the Customers to submit offers for conclusion of the Contract of Sale. The Customer may place orders in the Online shop via the Shop Website or e-mail on a 24-hour/7-day-a-week basis. The Customer placing an order via the Shop Website compiles the order by selecting the desired Products. The Products are added to the order by selecting the ADD TO CART button under a given Product presented on the Shop Website. After compiling the whole order and identifying in the “CART” the manner of the Delivery and the form of payment, the Customer shall place the order by sending an order form to the Seller, selecting on the Shop Website the “ORDER AND PAY” button. Each time before sending the order to the Seller, the Customer is informed about the total price for selected Products and the Delivery, as well as about any additional costs the Customer is obliged to incur under the Contract of Sale. The Customer placing an order by e-mail shall send it to the e-mail address provided by the Seller on the Shop Website. In the e-mail sent to the Seller the Customer shall provide in particular: name of the Products, colour and quantity of the Products presented on the Shop Website as well as the Customer’s contact data. After receiving the e-mail referred to in Article 3.4 from the Customer, the Seller shall send to the Customer a response e-mail providing the registration data, the price of the selected Products and possible payment forms, as well as the method of Delivery with its cost, and information about any additional payments to be incurred by the Customer under the Contract of Sale. The e-mail shall also include information for the Customer that conclusion of the Contract of Sale by means of electronic mail entails the obligation to pay for the ordered Products. On the basis of information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller specifying the selected form of payment and method of Delivery. Placing an order means an offer of the Customer to the Seller to enter into a Contract of Sale of Products covered by the order. After the order is placed, the Seller shall send an order confirmation to the e-mail address provided by the Customer. After confirmation of the order, the Seller shall send information on acceptance of the order for execution to the e-mail address provided by the Customer. Information about acceptance of the order for execution constitutes a statement of the Seller about acceptance of the offer referred to in Article 3.7 above and, upon receipt thereof by the Customer, the Contract of Sale is concluded. After the conclusion of the Contract of Sales, the Seller confirms to the Customer its terms by sending them on a durable medium to the Customer’s e-mail address or in writing to the address provided by the Customer when placing the order. When making payments for the purchased Products, listed in Annex 15 to the Act of March 11, 2004 on tax on goods and services (i.e. Journal of Laws of 2018, item 2174 as amended), which payments are documented with an invoice, whose total receivable amount exceeds PLN 15,000 gross or the equivalent of this amount – taxpayers are obliged to apply the split payment mechanism, in accordance with applicable regulations, if it applies to the Customer placing the order. The invoice issued by the Seller, referred to above, should contain the words: “split payment mechanism”. The parties to such a transaction are required to have a settlement account referred to in Art. 49 sec. 1 point 1 of the Act of August 29, 1997 – Banking Law, or a personal account in a cooperative savings and credit union opened in connection with the conducted business activity, kept in the Polish currency.

PERSONAL DATA PROTECTION The rules for the Personal Data protection are set out in the Privacy Policy.

Si vous changez d’avis, les retours sont gratuits!
Vous avez 14 jours pour retourner vos produits. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Planika Sp. z o.o. Ul. Bydgoskich Przemysłowców 10 85-862 Bydgoszcz (Polen) USt-IdNr: PL5542520460 KRS : 0000151091 REGON: 093115222 planika@planikafires.com Packaging registration numbers: ENV/2024/000049291 LUCID Registration Number DE3629157393949 FR239836_01BKEX FR040342_068KRC FR239836_01BKEX FR345002_05BAYU planika@planikafires.com