Nevera GmbH

Shipping charges will be computed and presented to buyers prior to order confirmation. Final delivery charges vary based on the shipping destination, along with the category, dimensions, weight and volume of ordered items, plus the shipping options available for the respective order. If complimentary shipping applies to a specific product or the entire order, this benefit will be explicitly stated before payment checkout. All supplementary surcharges—such as fees for premium shipping services or deliveries to remote locations—shall be visible to buyers before they finalise and submit their orders.

Order processing and dispatch will commence only once payment verification and order approval are complete. Goods will be shipped to the shipping address submitted by the buyer at checkout, and buyers are obligated to guarantee all delivery details are full and error-free. Shipment will be fulfilled either by the seller itself or authorised third-party logistics providers chosen by the seller. Estimated delivery lead times are shown prior to order submission; these timelines are subject to change based on destination location, courier capacity, public holidays, customs clearance formalities (if relevant), and unforeseen events beyond the seller’s reasonable control. Title to the risk of loss or deterioration of goods transfers to the buyer upon physical receipt of the items by the buyer or any buyer-appointed representative excluding the shipping courier. Should the package arrive with obvious exterior damage, buyers are advised to reject acceptance where feasible, or immediately notify both the courier and the seller with supporting photographs and delivery paperwork. In cases where delivery fails as a result of inaccurate buyer-provided address details, the buyer’s unavailability at drop-off, unreasonable refusal to accept goods, or failure to collect packages within the courier’s holding window, the seller reserves the right to levy supplementary fees for redelivery, warehousing or return shipment, subject to local governing legislation.

Whether product prices shown include relevant taxes shall follow the specifications displayed on the Platform when placing an order. Where necessary, all levies applicable to your order—including VAT, sales tax, import tariffs and customs charges—will be calculated and visible to buyers prior to order confirmation. Shipments delivered to addresses inside the EU will be subject to VAT charged in compliance with EU-wide and local national tax regulations. For orders shipped to destinations outside the EU, buyers shall bear all customs duties, import levies, customs clearance charges and other local mandatory fees enforced by the receiving country, unless the Platform explicitly states otherwise. The Seller shall not be held liable for shipment holdups or extra expenses arising from customs inspections, tax audits or import limitations enforced in the buyer’s receiving country.

The Seller commits to processing buyers’ personal information solely to carry out activities linked to order administration, shipment fulfilment, customer support, return handling, refund processing, legal compliance and the execution of the sales agreement. Personal data shall only be passed on to third-party service partners participating in order fulfilment — including payment processors, logistics couriers, customer service agencies and marketplace operators — when such sharing is essential and fully compliant with local data protection legislation. The Seller implements appropriate technical and organisational safeguards to shield buyers’ personal data from unauthorised entry, accidental loss, improper use, tampering and unauthorised disclosure. All buyer information will be treated confidentially and will never be resold to external third parties. Subject to relevant data protection regulations, buyers are entitled to exercise statutory rights over their personal data, such as accessing their records, correcting inaccurate information, requesting erasure, limiting data processing and lodging an objection against data use where applicable.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: Nevera GmbH Legal form: Industriestraße 9/1, 72585 Riederich Registry code: HRB 795244 VAT number: DE369518622 Nevera GmbH operates as an autonomous professional merchant on this Platform. The company bears full accountability for its product sales, order handling, after-sales support for its goods, return and refund procedures, as well as the enforcement of its own General Sales Terms & Conditions. If buyers have inquiries about orders, shipments, returns, reimbursements, warranty requests or product specifications, they shall reach out to the Seller via the Platform’s internal message system or official customer service channels, unless alternative contact routes are explicitly stated on the Platform. The Seller guarantees that all information it publishes concerning merchandise, pricing, delivery rules, tax provisions, return policies and statutory consumer warranties will be truthful and compliant with relevant consumer protection and e-commerce legislation.