Achatz GmbH

Delivery costs are computed and presented to the Buyer before an order is confirmed. Actual shipping expenses vary according to the delivery address, product type, dimensions, weight, quantity and available shipping options for the order. If free‑of‑charge delivery is available for certain products or orders, this benefit will be clearly displayed at the checkout stage. All supplementary fees, such as those for special delivery services or shipments to remote regions, shall be disclosed to the Buyer prior to final order validation.

Orders will be processed and dispatched once payment verification is completed and the order is accepted. Goods are shipped to the delivery address submitted by the Buyer at the time of order placement. It is the Buyer’s obligation to guarantee all delivery details are complete and correct. Goods are delivered either by the Seller or independent third‑party carriers appointed by the Seller. Estimated delivery timelines are shown prior to order confirmation. These estimates may fluctuate due to destination location, carrier capacity, public holidays, applicable customs formalities and events beyond the Seller’s reasonable influence. Risk of loss or deterioration of the goods transfers to the Buyer upon physical receipt by the Buyer or a third‑party representative appointed by the Buyer (excluding the carrier). Should the package show apparent external damage upon hand‑over, the Buyer shall reject acceptance if practicable, or promptly notify both the carrier and the Seller of the damage, accompanied by photographic evidence and relevant shipping paperwork. Should delivery fail as a result of inaccurate information supplied by the Buyer, the Buyer’s unavailability, unjustified refusal to accept receipt, or non‑collection of the parcel within the carrier’s specified period, the Seller may invoice the Buyer for incurred redelivery, storage and return expenses, subject to the provisions of applicable law.

Prices displayed on the Platform may include or exclude applicable taxes, as indicated at the moment of purchase. Where required, VAT, sales taxes, import duties, customs charges and any other taxes relevant to your order will be calculated and made visible to the Buyer before order confirmation. For shipments to destinations inside the European Union, VAT shall be levied in conformity with EU and national tax regulations. For shipments outside the European Union, the Buyer shall bear customs duties, import taxes, clearance charges and all other fees imposed by the destination country, unless explicitly stated otherwise on the Platform. The Seller accepts no liability for delays or extra expenditures stemming from customs handling, tax audits or import restrictions enforced in the Buyer’s destination country.

The Seller shall process the Buyer’s personal data exclusively for legitimate purposes linked to order administration, delivery execution, customer support, return‑handling, refund processing, compliance with statutory duties and fulfilment of the sales agreement. Personal data may only be passed on to service partners participating in order fulfilment – including payment service providers, logistics carriers, customer‑support contractors and marketplace operators. Such data sharing shall occur only when operationally necessary and in full compliance with prevailing data‑protection legislation. The Seller implements appropriate technical and organisational safeguards to protect the Buyer’s personal data against unauthorised access, accidental loss, improper use, modification and unauthorised disclosure. The Buyer’s personal information remains strictly confidential and will never be sold to third‑party entities. Subject to applicable data‑protection rules, Buyers are entitled to exercise their statutory personal‑data rights. These rights include, where relevant, the rights to access, correct, erase, limit processing of their data and to lodge an objection against processing activities.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: Achatz GmbH Legal form: Unoldstraße 37, 94209 Regen Registry code: HRB 6035 VAT number: DE367122712 Achatz GmbH acts as an independent professional seller on the Platform. The Seller shall be responsible for the sale of its products, order processing, product‑related customer service, returns, refunds, and the application of the Seller’s General Terms and Conditions of Sale. For all enquiries concerning orders, delivery, returns, refunds, warranty claims or product information, the Buyer shall contact the Seller via the Platform’s messaging or customer‑service tools, unless an alternative contact channel is explicitly provided on the Platform. The Seller undertakes to provide accurate information on its products, prices, delivery terms, taxes, return policy and statutory guarantees, in compliance with applicable consumer‑protection and e‑commerce legislation.