zalias GmbH

The applicable shipping charges are determined based on the information available at the time of purchase and will be presented to the Buyer before the Order is completed. Delivery costs may vary depending on the destination address, the nature, dimensions, weight and quantity of the Products, as well as the available shipping option selected for the Order. If a Product or Order qualifies for free delivery, this information will be clearly communicated to the Buyer before the completion of the purchase. Any additional charges, including special handling services, express delivery options, or shipments to remote locations, will be disclosed before the Buyer provides final confirmation.

Orders will be prepared and dispatched after payment has been successfully verified and the Order has been accepted by the Seller. Delivery will be carried out to the address provided by the Buyer during the ordering process. The Buyer is responsible for ensuring that all delivery details submitted are accurate and complete. Products may be delivered either by the Seller directly or by third-party logistics providers appointed by the Seller. Estimated delivery periods are provided before Order confirmation and may vary depending on the destination, carrier conditions, public holidays, customs procedures where applicable, and circumstances beyond the Seller’s reasonable control. The risk of loss or damage relating to the Products shall transfer to the Buyer once the Products have been physically received by the Buyer or by a third party designated by the Buyer, excluding the carrier. If the Buyer notices visible damage to the parcel at the time of delivery, the Buyer should, where possible, refuse acceptance or notify both the carrier and the Seller as soon as reasonably possible, including relevant photographs and delivery documentation. If delivery cannot be completed due to incorrect delivery information provided by the Buyer, the Buyer’s absence, refusal to accept delivery without a valid reason, or failure to collect the parcel within the period specified by the carrier, the Seller may request reimbursement for any additional costs incurred, including additional delivery attempts, storage fees, or return transportation costs, where allowed under applicable law.

Product prices are displayed either including or excluding applicable taxes based on the information provided on the Platform at the time of purchase. Any VAT, sales tax, import duties, customs charges, or other taxes applicable to the Order will be calculated and presented to the Buyer where required before the Order is confirmed. For deliveries within the European Union, VAT will be applied in accordance with applicable EU legislation and the relevant national tax regulations. For deliveries outside the European Union, the Buyer may be responsible for customs duties, import taxes, clearance costs, or other charges required by the destination country, unless otherwise indicated on the Platform. The Seller shall not be responsible for delays, additional expenses, or delivery issues resulting from customs procedures, tax inspections, or import restrictions imposed in the Buyer’s country.

The Seller processes Buyer information only to the extent necessary for managing Orders, arranging deliveries, providing customer service, handling returns and refunds, fulfilling legal obligations, and performing the sales contract. Personal data may be disclosed only to service providers involved in the fulfilment and administration of the Order, including payment service providers, delivery companies, customer support providers, and marketplace operators, where such disclosure is necessary and complies with applicable data protection requirements. The Seller implements appropriate technical and organisational measures to safeguard Buyer information against unauthorised access, loss, misuse, alteration, or disclosure. Buyer information is treated as confidential and is not sold or provided to third parties for unrelated purposes. Buyers may exercise their rights regarding their personal data in accordance with applicable data protection laws, including rights of access, correction, deletion, restriction of processing, and objection where applicable.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: zalias GmbH Legal form: Gesellschaft mit beschränkter Haftung (GmbH) Registration Number: HRB 8324 VAT Number: DE296415398 zalias GmbH acts as an independent professional seller on the Platform. The Seller is responsible for the sale of its Products, the processing of Orders, customer service relating to its Products, returns, refunds, and the application of the Seller’s General Terms and Conditions of Sale. For any question regarding an Order, delivery, return, refund, warranty claim, or Product information, the Buyer should contact the Seller through the Platform’s messaging or customer service tools, unless another contact method is specifically provided on the Platform. The Seller undertakes to provide accurate information about its Products, prices, delivery conditions, taxes, return conditions, and legal guarantees, in accordance with applicable consumer protection and e-commerce laws.