Chrom9 GmbH

The shipping charges applicable to an Order will be calculated and presented to the Buyer before the final confirmation of the purchase. The delivery fee may vary depending on several factors, including the destination address, the nature, dimensions, weight and quantity of the Products, as well as the available shipping option selected for the Order. If a Product or Order qualifies for free delivery, this information will be clearly displayed before the Buyer completes the purchase. Any additional charges, such as express delivery services, special handling requirements or delivery to specific areas, will be communicated to the Buyer before the Order is definitively accepted.

Orders will be processed and dispatched only after payment has been successfully received and the Order has been accepted by the Seller. Delivery will be carried out to the address indicated by the Buyer during the ordering process. The Buyer is responsible for providing complete and correct delivery details. Products may be shipped directly by the Seller or through logistics partners and carriers appointed by the Seller. Delivery estimates are provided before Order confirmation and may be affected by the destination location, carrier operations, public holidays, customs formalities where applicable, and events beyond the reasonable control of the Seller. The risk of accidental loss or damage transfers to the Buyer once the Products have been physically received by the Buyer or by a third party designated by the Buyer, excluding the carrier. If the Buyer notices visible damage to the package at the time of delivery, the Buyer should, whenever possible, refuse acceptance or immediately notify both the carrier and the Seller, providing photographs and any relevant delivery records. Where delivery fails due to inaccurate information supplied by the Buyer, the Buyer’s absence, unjustified refusal of delivery, or failure to collect the parcel within the carrier’s specified period, the Seller may request reimbursement of additional costs related to storage, return shipment or further delivery attempts, to the extent permitted by applicable legislation.

Product prices are displayed on the Platform either including or excluding applicable taxes, according to the information available at the time the purchase is made. Any VAT, sales taxes, customs duties, import charges or other mandatory fees related to the Order will be calculated and displayed before the Buyer confirms the purchase whenever required. For shipments within the European Union, VAT treatment will follow the applicable EU regulations and national tax requirements. For deliveries outside the European Union, the Buyer may be responsible for customs duties, import taxes, customs clearance fees or other charges imposed by the destination country unless otherwise specified on the Platform. The Seller shall not be liable for delays, additional expenses or delivery interruptions resulting from customs inspections, tax verification procedures or import restrictions imposed by the Buyer’s country.

The Seller processes Buyer information solely for purposes related to the execution of Orders, shipment arrangements, customer support, returns, refunds, compliance with legal obligations and the fulfilment of contractual responsibilities. Buyer personal data may be provided only to trusted third parties involved in completing the Order, including payment service providers, transport companies, customer support providers and marketplace operators, where such disclosure is necessary and carried out in accordance with applicable data protection regulations. The Seller implements appropriate technical and organisational safeguards to protect Buyer information from unauthorised access, accidental loss, improper use, modification or disclosure. Buyer data remains confidential and will not be sold or transferred for commercial purposes to unrelated third parties. Buyers may exercise their rights concerning personal data according to applicable privacy legislation, including rights of access, correction, deletion, limitation of processing and objection where legally applicable.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: Chrom9 GmbH Legal form: Gesellschaft mit beschränkter Haftung (GmbH), registered in Germany Registry code: HRB 188272 B VAT number: DE312926695 Chrom9 GmbH operates as an independent professional seller on the Platform. The Seller is responsible for offering and selling its Products, managing Orders, providing customer assistance related to its Products, handling returns and refunds, and applying its own General Terms and Conditions of Sale. For any inquiries concerning Orders, delivery status, returns, refunds, warranty matters or Product information, Buyers should contact Chrom9 GmbH through the communication channels provided via the Platform, unless alternative contact details are made available. Chrom9 GmbH commits to providing accurate and transparent information regarding Products, pricing, delivery conditions, taxation, return procedures and statutory warranty obligations in accordance with applicable consumer protection and e-commerce regulations.