NSA SHOP LINE S.R.L.

Shipping fees are calculated based on the total weight of the order, the delivery destination, and the chosen shipping method. The exact shipping cost will be displayed at checkout before you confirm your order.

Shipping Terms & Conditions Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Delivery Time: Standard Shipping: 3-7 business days. Express Shipping: 1-3 business days. Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or customs clearance. Tracking: Once your order is shipped, a tracking number will be provided via email. You can track your package on the carrier's website. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service within 48 hours of the expected delivery date. We will assist you in filing a claim with the carrier. Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the return shipping costs and any re-shipping fees.

All prices displayed on our store are inclusive of Value Added Tax (VAT) in accordance with European Union and Romanian legislation. VAT Rate: The standard VAT rate applied to applicable goods is 19% (or the reduced rate applicable to specific categories, if any). VAT Invoice: A valid VAT invoice will be issued for every order and sent to the email address provided at checkout. International Orders (Non-EU): For deliveries outside the European Union, prices may be exclusive of VAT. However, the buyer is responsible for any import duties, customs fees, or local taxes imposed by the destination country. These charges are not included in the item price or shipping cost. Business Buyers: If you are a VAT-registered business within the EU, please provide your valid VAT ID during checkout to apply the reverse charge mechanism (if applicable).

We are committed to protecting your privacy and ensuring the security of your personal data. 1. Data Protection (GDPR Compliance): In accordance with Regulation (EU) 2016/679 (GDPR), all personal data collected during the ordering process (name, address, email, phone number) is processed strictly for the purpose of fulfilling your order and will not be shared with third parties except for shipping carriers and payment processors. 2. Payment Security: All payment transactions are processed through secure, encrypted payment gateways (SSL/TLS). We do not store your full credit card details on our servers. Your financial information is handled directly by our PCI-DSS compliant payment partners. 3. Confidentiality: We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Your data is retained only for as long as necessary to comply with legal and accounting requirements.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Legal Entity Name: NSA SHOP LINE S.R.L. Registered Office Address: Bucureşti Sectorul 3, Str. NERVA TRAIAN, Nr. 27-33, BIROU 4, Scara B, Etaj 1, Romania Company Registration Number (ONRC): J2025088991008 Unique Registration Code (CUI/CIF): 52934180