IBRAHIMA PRIME

Shipping Rates France Delivery Standard delivery: Orders under €50: €4.99 shipping fee Orders from €50 and above: Free shipping European Union Delivery Standard delivery: Orders under €100: €9.99 shipping fee Orders from €100 and above: Free shipping Large or Heavy Products For oversized, heavy, or special products, shipping fees may vary depending on product dimensions, weight, and destination. The applicable shipping cost will be displayed before order confirmation. Free Shipping Promotions Free shipping offers may apply during promotional periods or for selected products. Additional Charges Any additional customs duties, taxes, or fees (if applicable outside the EU) are the responsibility of the customer.

Shipping Policy 1. Shipping Area We ship orders to customers located in France and other European Union countries. All products are shipped from our European logistics facilities. 2. Processing Time Orders are processed within 1-3 business days after payment confirmation. 3. Delivery Time Estimated delivery times: France: 3-7 business days European Union countries: 5-10 business days Delivery times may vary depending on the destination, carrier service, product availability, and unforeseen circumstances. 4. Shipping Carrier Orders are shipped through reliable logistics partners and express carriers. Customers will receive tracking information once the order has been dispatched. 5. Tracking Information A tracking number will be provided by email after shipment. Customers can use this tracking number to follow the delivery status of their order. 6. Delivery Issues If a package is delayed, damaged, or not received, customers should contact our customer service team. We will cooperate with the carrier to investigate and provide an appropriate solution. 7. Incorrect Address Customers are responsible for providing accurate delivery information. Additional shipping costs caused by incorrect or incomplete addresses may be charged to the customer.

Taxes All prices displayed on our store include applicable VAT according to European Union tax regulations. IBRAHIMA PRIME is a registered French company and applies the relevant VAT rules for sales within France and the European Union. VAT invoices can be provided to customers upon request. For business customers with a valid EU VAT number, applicable tax rules will be applied according to European VAT regulations.

Security and Confidentiality We are committed to protecting the privacy and security of our customers' personal information. All personal data collected during the ordering process is used only for order processing, delivery, customer service, and legal obligations. We do not sell, rent, or share customer personal information with unauthorized third parties. Payment transactions are processed through secure payment systems to ensure the protection of customers' financial information. Customers have the right to access, modify, or request deletion of their personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). For any questions regarding personal data protection, customers may contact our customer service team.

Si vous changez d’avis, les retours sont gratuits!
Vous avez 14 jours pour retourner vos produits. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Detailed Seller Information IBRAHIMA PRIME is a French company specializing in online retail and distance selling of non-regulated products. We offer a wide range of products to customers across France and Europe, with a focus on providing reliable products, competitive prices, and professional customer service. Our company is registered in France and operates in compliance with applicable European commercial and consumer protection regulations. We are committed to providing: Quality products selected according to customer needs Secure payment and order processing Fast and reliable delivery services Professional after-sales support Our customer service team is available to assist customers with product information, orders, delivery questions, and after-sales requests. Thank you for choosing IBRAHIMA PRIME as your trusted online seller.