OPTIMAQUEST Store

Shipment fees are calculated according to the product weight. Standard delivery fees will be clearly displayed to customers before order confirmation. Free delivery may be offered for selected products or promotional periods where applicable. Any additional costs, such as remote area surcharges or special handling fees, will be indicated before the customer completes the purchase.

Orders are prepared and dispatched after payment confirmation and subject to product availability. The usual order processing time is 1 to 3 business days. Delivery times may vary depending on the destination, parcel weight, carrier service, public holidays and exceptional circumstances beyond our control. Once an order has been dispatched, tracking information will be provided where available. Customers are responsible for providing a complete and accurate delivery address. Upon delivery, customers are advised to check the condition of the parcel and product. In the event of delay, damage, loss or any delivery issue, customers may contact us through the ManoMano messaging system so that appropriate assistance can be provided in accordance with applicable consumer protection rules and ManoMano policies.

OPTIMAQUEST SARL is a company registered in France under number 995 144 672 R.C.S. Paris. The company is subject to French tax obligations, including corporate income tax and value added tax under the applicable tax regime. Intra-community VAT number: FR38995144672. Where applicable, VAT is included in the product price and/or shown on the relevant invoice in accordance with French and European Union tax regulations.

OPTIMAQUEST SARL is committed to protecting customers' personal data and confidential information. Personal information received in connection with an order will only be used for purposes necessary to process and fulfil the order, arrange delivery, issue invoices, provide customer service, manage returns or refunds, prevent fraud and comply with legal obligations. Customer information will not be sold or disclosed to unauthorized third parties. Where necessary for order fulfilment, relevant information may be transmitted to service providers such as delivery carriers or payment and marketplace service providers. Personal data is handled in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller: OPTIMAQUEST SARL Legal form: Société à responsabilité limitée (single-shareholder limited liability company) Registered office: 37 passage du Ponceau, Bureau 1447 75002 Paris France Company registration number: 995 144 672 R.C.S. Paris Intra-community VAT number: FR38995144672 Legal representative / Manager: Weng Jiewen Business activity: Distance selling of all non-regulated products and import-export of all non-regulated products. OPTIMAQUEST SARL is registered in France and carries out online retail and import-export activities in compliance with applicable French and European Union regulations, consumer protection requirements and ManoMano marketplace rules.