LUXELUME STORE

Shipment fees are calculated according to the product weight. Standard delivery fees will be clearly displayed to customers before order confirmation. When applicable, free delivery may be offered for selected products or promotional periods. Any additional costs, such as remote area surcharges or special handling fees, will be indicated before the customer completes the purchase.

Orders are processed after payment confirmation. The usual handling time is 1 to 3 business days. Delivery times may vary depending on the destination, carrier, product availability, and public holidays. Customers will receive tracking information when the order is shipped. In case of delay, loss, or delivery issue, customers may contact us through ManoMano customer service. We will assist in resolving the issue as quickly as possible in accordance with ManoMano policies and applicable consumer regulations.

LUXELUME is a French company registered in Paris under SIREN 999 385 016, with intra-community VAT number FR05999385016. All applicable taxes, including VAT where required, are handled in accordance with French and EU tax regulations. Product prices and invoices will include VAT where applicable. The company is subject to corporate tax and VAT obligations under the simplified tax regime.

We are committed to protecting customer data and confidential information. All customer information received through ManoMano will only be used for order processing, delivery, invoicing, after-sales service, and legal compliance purposes. We do not sell, share, or disclose customer personal data to unauthorized third parties. Customer data is handled in accordance with applicable data protection regulations, including GDPR.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Seller name: LUXELUME Legal form: Société à responsabilité limitée, single-shareholder company Registered office: Bureau 1548, 37 passage du Ponceau, 75002 Paris, France RCS / SIREN: 999 385 016 R.C.S. Paris VAT number: FR05999385016 Legal representative / Manager: Zhou Lu Business activity: Distance selling of non-regulated products and import-export of non-regulated products. LUXELUME is registered in France and operates as an online retail and import-export company. The company undertakes to comply with ManoMano marketplace rules, applicable French and EU regulations, consumer protection rules, tax obligations, and data protection requirements.