TERRAGLOBE Store

Shipping fees are calculated based on product weight and delivery destination. For deliveries within France: - 0kg – 2kg: €6.99 - 2kg – 5kg: €9.99 - 5kg – 10kg: €14.99 - 10kg – 20kg: €19.99 - 20kg – 30kg: €29.99 For other European Union countries, shipping costs are calculated at checkout based on destination and parcel weight.

Orders are processed within 1–2 business days after payment confirmation. Estimated delivery times: - France: 3–5 business days - Other EU countries: 5–10 business days Orders are shipped from our European warehouse. A tracking number will be provided once the order has been dispatched. We are not responsible for delays caused by carriers, customs, or force majeure events.

TERRAGLOBE SARL is registered in France and subject to VAT. VAT number: FR81995070158 All prices displayed on the platform include VAT where applicable. For business customers within the European Union, VAT may be adjusted according to applicable intra-community VAT regulations. Invoices are issued in accordance with French tax regulations.

We are committed to protecting customers' personal data in compliance with the General Data Protection Regulation (GDPR). Customer information is used solely for order processing, delivery, and customer service purposes. We do not share personal data with third parties except when necessary for logistics and payment processing. All transactions are secured using industry-standard encryption technologies.

Si vous changez d’avis
Vous avez 14 jours pour retourner vos produits. Les frais de retour seront à votre charge. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

Company name: TERRAGLOBE SARL Registered address: 37 passage du Ponceau Bureau 1409 75002 Paris France RCS number: 995 070 158 R.C.S. Paris VAT number: FR81995070158 Business activity: Online sale of general goods and import-export of non-regulated products. Customer service contact: Support is available via ManoMano messaging system.