MEXHOM Flame Direct

Delivery Policy Thank you for choosing our products. To ensure that you receive your desired item smoothly, please carefully read the following shipping policy. 1. Delivery Area We currently provide delivery services for the French region. 2. Processing and delivery time - Order processing: All orders will be reviewed and shipped within 2-3 working days after successful payment. - Delivery Time: Estimated delivery time is 7-12 working days after shipment. This is an estimated time and is for reference only. It may be delayed due to holidays, weather, and logistics conditions. After the order is shipped, you will see the logistics tracking number in "My Orders" on the Mano platform. You can use this tracking number to check real-time logistics information on the official website of the corresponding courier company. 5. Delivery Issues - If the logistics information has not been updated for several days or the package has not been delivered for a long time, please contact our customer service in a timely manner. - If the outer packaging is severely damaged when receiving the package, please take a photo on the spot and refuse to accept it, and then contact customer service for handling. 6. Policy Update Our company reserves the right to make changes to this delivery policy. Please review it regularly. If you have any questions about our delivery policy, please feel free to contact us at [insert your customer service contact information here].

1、 Order processing time We do not ship 24/7. All orders require a certain processing time (such as picking, quality inspection, packaging). Standard orders: All orders will be processed and shipped within 1-3 business days after payment confirmation. (Please modify the number of days according to your actual situation) During peak sales season or statutory holidays, order processing time may be extended to 5-7 working days. We will publish relevant announcements in prominent positions on the website. The working days are from Monday to Friday, excluding statutory holidays. 2、 Delivery Method and Timeframe We cooperate with the following reliable logistics partners to provide you with delivery services: [For example: DHL, UPS, GLS, GEL, DPD, etc.] The delivery time is calculated from the date of shipment of the order (i.e. when you receive the shipping notification email), excluding the order processing time. Standard delivery within France: Estimated delivery time is 7-10 working days. The package will be sent uniformly from Germany Please note that the above delivery time is an estimated time and not a guaranteed time. Logistics companies may experience delays due to uncontrollable factors such as weather conditions, traffic control, and a surge in packages during holidays. We apologize for any inconvenience caused. 3、 Delivery cost The delivery fee will be calculated based on the delivery method and order amount you have chosen, and will be clearly displayed at your checkout. Free shipping policy: For every order, we provide free standard shipping service. 4、 Logistics tracking Once your order is shipped, we will send you a "shipping notification" containing the logistics tracking number through the email address you provided when placing the order. You can use this tracking number to check the real-time location of your package on our official website or the official website of the logistics company. 5、 Delivery range We currently mainly provide delivery services for regions such as France. For delivery to other island cities in France, please contact us before placing an order to confirm shipping costs and feasibility. 6、 Undeliverable packages If the package cannot be successfully delivered due to the following reasons, it will be returned to our shipping warehouse: The shipping address is incorrect or incomplete. Multiple attempts to contact the recipient have failed. The package has stayed at the logistics outlet for more than the specified time and has not been collected. Once such a situation occurs, we will contact you. Please note: We will negotiate with the purchasing customer regarding the return and reshipment shipping costs incurred due to incorrect address or inability to deliver 7、 Transport damage and lost items Transport damage: Please check the appearance of the package before signing for it. If you find that the package is severely damaged or deformed, we suggest that you take photos on the spot and refuse to accept it. If you find that the product has been damaged during transportation after signing for it, please contact our customer service within 24 hours after signing for it, and provide photos of the damaged product and outer packaging. We will assist you in claiming compensation from the logistics company and process an exchange or refund for you. Package loss: If your package shows abnormalities after the logistics information has not been updated for a long time, please contact our customer service in a timely manner. We will assist you in contacting the logistics company and assume corresponding responsibilities. If it is ultimately confirmed that the package is lost, we will either resend it or process a refund for you. 8、 Tariffs and taxes (if international delivery is involved) For international orders, there may be import tariffs, taxes, and other fees imposed by the destination country/region. These costs are borne by the consignee themselves. We cannot control these costs, nor can we estimate their specific amount before placing an order. For more questions about customs policies, please contact the customs office in your country. 9、 Contact Us If you have any questions about our shipping policy, please feel free to contact us through the following methods: Customer service email: [Your customer service email] Online customer service hours: [e.g. 9:00-18:00 on weekdays]

Si vous changez d’avis, les retours sont gratuits!
Vous avez 30 jours pour retourner vos produits. Vous serez remboursé au plus tard 14 jours après la réception par le marchand de votre décision de vous rétracter. Veuillez noter que le marchand peut suspendre votre remboursement jusqu'à réception des produits ou de la preuve de renvoi des produits retournés, la date la plus proche étant retenue. Si vous disposez toujours de l'emballage d'origine, merci de l'utiliser pour renvoyer votre produit.

Comment retourner un produit?
C'est facile! Rendez-vous dans "Mes commandes" et cliquez sur "retourner mon produit" pour avoir les instructions de retour.

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